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Washer Not Cleaning Clothes

The part(s) or condition(s) listed below for the symptom Washer not cleaning clothes are ordered from most likely to least likely to occur. Check or test each item, starting with the items at the top of the page.

Most Frequent Causes for Washer not cleaning clothes

For the most accurate results, enter your model number.


Cause 1Improper loading

Although you may want to be efficient and get the laundry completed as fast as possible, adding too many clothes will likely cause unsatisfactory cleaning results. Clothing needs room to move around to properly absorb water and detergent to get the clothes clean. Check the owner's manual for loading recommendations.

Cause 2Wrong type or incorrect amount of detergent

Too much detergent with soft water will cause oversudsing and poor cleaning results. Adjust the amount of detergent being used to the water hardness and the cycle you choose. High efficiency washers require low sudsing HE detergent. Always use fresh detergent.

Cause 3Incorrect cycle selected

Choosing the wrong cycle can damage the machine and the clothes. Ensure you are using the correct cycle for the amount and type of clothes being washed. Refer to the owner's manual when necessary.

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