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Return Policy

365 Days. Period.® Return parts & products within 365 days of placing your order.

What can I return? To qualify for refund, parts must not have incurred damage such as signs of installation by the customer, marks, or scuffing. Electrical parts must not have been installed. Item must be returned in its original packaging including retail box and must include all accessories originally included with the item.

Abuse of Return Policy: The Home Depot Repair Parts Service reserves the right to refuse to sell to any person for any reason not prohibited by law, including, but not limited to, abuse of its return policy.

Special Handling of Certain Materials: If the Product you are returning contains any combustible or otherwise hazardous materials, please contact your shipping carrier for instructions on how to safely package and ship that product. You are responsible for compliance with all laws and regulations regarding the proper handling, packing, and shipment of combustible materials, hazardous materials, fragile materials, materials that may leak, or anything that may cause environmental or physical harm.

When will I get my refund? When we have received and processed the return, we will credit your card for the amount you paid for the item(s), plus any applicable sales tax. We normally process your return within a few days. Check with your bank or credit card about their policies.

Does Home Depot provide a shipping label? No. You must supply your own shipping label and shipping costs. We do not refund shipping or other surcharges you may incur in returning the item(s) to us. You can get a shipping label at the USPS or from a carrier like FedEx or UPS.

Return Procedure

United States

(and APO/FPO, US Territories)

  1. Place the original packing slip in the package or make your own, including:
    1. — Name
    2. — Address
    3. — Telephone number
    4. — Order number
    5. — Model and serial number of equipment
    6. — Reason for return
  2. Pack your return securely in the original packaging or your own packaging.
  3. Use the return-address label printed on the packing slip or make your own and tape it to the package.
  4. We will email you when we have received and processed your return.

If you cannot find the order number, call our customer service at 1-877-650-2121 or use our website Live Chat service.

Ship To:

The Home Depot Repair Parts
Attn: Returns
48600 Michigan Ave.
Canton, MI 48188