The part(s) or condition(s) listed below for the symptom Washer damaging clothes are ordered from most likely to least likely to occur. Check or test each item, starting with the items at the top of the page.
If the interior of the inner drum assembly is damaged it can tear clothing during both the agitation and spin cycles. Run a cloth along the interior of the drum to determine if the cloth catches on any sharp pieces that may be sticking out. If this happens, the drum assembly should be replaced.
If the interior of the inner tub is damaged it can tear clothing during both the agitation and spin cycles. Run a cloth along the interior of the tub to determine if the cloth catches on any sharp pieces that may be sticking out. If this happens, the tub should be replaced.
A broken tub baffle can damage clothing during both the agitation and spin cycles. Inspect all the baffles in the tub for cracks, breaks, or jagged edges, and replace any damaged baffles as required.
A broken agitator can damage clothing during both the agitation and spin cycles. Inspect the agitator for cracks, breaks, or jagged edges, and replace the damaged component if necessary.
A broken washplate can damage clothing during both the agitation and spin cycles. Inspect the washplate for cracks, breaks, or jagged edges, and replace the damaged component if necessary.
Screws, nails and other objects can get caught in the tub/agitator or baffles and damage the clothes. Use a flashlight to inspect the inner tub. You can also use a cloth to rub around the tub’s interior to see if it catches on anything. Remove any objects you find. If the inner tub or other interior parts are damaged, the part will need to be replaced.