Refrigerator WiFi Not Working

The part(s) or condition(s) listed below for the symptom Refrigerator WiFi not working are ordered from most likely to least likely to occur. Check or test each item, starting with the items at the top of the page.

Most Frequent Causes for Refrigerator WiFi not working

For the most accurate results, enter your model number.

Cause 1Incorrect Password

Verify the password associated with the refrigerator is correct.

Cause 2Router Not On or Not Working

Check the router to confirm it is plugged in and the power, internet, and WiFi lights are on. If not, confirm the wall outlet has power by plugging in a known working appliance. If there is power at the outlet, try turning the router power switch off and back on to see if the router will reset. If the router is still not working consult your internet provider.

Cause 3Wrong Home Network was Chosen

Verify the correct network and password were chosen. If your home network does not show up in the app, choose the "Other" option and enter the network name and password manually.

Cause 4Router is Out of Range

Try moving the router closer to the refrigerator. If the router cannot be located closer to the refrigerator, a WiFi extender can be purchased.