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Refrigerator Ice Dispenser Not Working

The part(s) or condition(s) listed below for the symptom Refrigerator ice dispenser not working are ordered from most likely to least likely to occur. Check or test each item, starting with the items at the top of the page.

Most Frequent Causes for Refrigerator ice dispenser not working

For the most accurate results, enter your model number.


Cause 1Dispenser Door

The dispenser door is opened by a motor or a solenoid to dispense the ice, but if the door is broken, it may not open properly in order to release the ice. You should inspect the dispenser door for damage to determine if the component should be replaced. You may have to remove the dispenser control panel or frame to access and inspect the dispenser door.

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Cause 2Dispenser Control Board

The dispenser control board governs most of the functions of the dispenser system. If the control board is faulty, it may stop supplying power to the entire dispenser system. If only one dispenser part is not working, test each of the dispenser components before testing the control board. It is more likely that a single part has failed. If the entire dispenser system is not working, the control board is more likely to be at fault.

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Cause 3Dispenser Switch

The dispenser switches send voltage to the dispenser. If one of the dispenser switches is defective, the dispenser will not work. To determine if a dispenser switch is defective, use a multimeter to test each switch for continuity. If a dispenser switch does not have continuity, replace it.

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Cause 4Crushed/Cubed Ice Solenoid

The crushed/cubed ice solenoid is the component that opens and closes a door in the ice bucket auger housing to allow the fully formed ice cubes to pass through or to divert the cubes through a crushing blade system to crush the ice when that option is chosen. If you don't hear a "clunk" sound when switching between the "Crushed" and "Cubed" ice options, it's likely the crushed/cubed ice solenoid is defective. You can use a multimeter to test the solenoid for continuity, a continuous electrical path present in the component. If the solenoid has no continuity, the component is faulty and will need to be replaced.

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Cause 5Main Control Board

A refrigerator's main control board governs most of the functions of the appliance including the dispenser system. If the control board is faulty, it may stop supplying power to the entire dispenser system. If only one dispenser part is not working, test each of the dispenser components before testing the control board. It is more likely that a single part has failed. If the entire dispenser system is not working, the main control board is more likely to be at fault.

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Cause 6Ice chute jammed

The ice chute may be jammed by clumps of cubes frozen together. You can run warm water through the chute to help remove the obstruction.

Cause 7Ice Bucket Assembly

On many refrigerators, the ice bucket assembly uses a separate auger motor to spin an auger blade and push the ice out of the bucket and down the dispenser ice chute. If the auger motor is turning but the ice is not dispensing, the ice bucket assembly may be damaged. Inspect the ice auger and drive coupler for cracks or excessive wear. Replace the ice bucket assembly if necessary.

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Cause 8Dispenser Actuator

The dispenser actuator interacts with the dispenser switches, which power the auger motor and other dispenser components. If the dispenser actuator is broken, it may not activate the switches properly or at all. Inspect the dispenser actuator—if it is broken, replace it.

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Cause 9Auger Motor

The auger motor spins the auger blade and pushes the ice through the dispenser chute. If the auger motor is burned out or defective, the ice won’t move forward and fall through the chute. To determine if the auger motor is defective, pull out the ice bucket and turn the bucket auger by hand. If the auger turns freely, use a multimeter to test the auger motor for continuity. If the auger motor does not have continuity, or if the motor is getting power but won’t run, replace the auger motor.

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Cause 10Ice bucket jammed

The ice bucket auger may be jammed by ice buildup or debris. Remove the bucket, thaw if necessary, and remove any obstruction. Clean the bucket, dry, and replace. When new ice is made, dispenser should operate properly.

Cause 11Ice Maker Assembly

If just the refrigerator's ice dispenser is not working, you should first confirm that the ice maker assembly is functioning properly and producing ice. Since many of the ice maker components are not sold separately, you may need to purchase and replace the entire ice maker assembly. Before replacing the ice maker assembly, check the water inlet valve, water line, and fan. If none of these parts are at fault, and the freezer temperature is at least 15 degrees Fahrenheit, replace the ice maker assembly.

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Cause 12Dispenser Solenoid

The dispenser solenoid opens a door flap to release the ice and then closes the door flap once the dispenser finishes dispensing ice. If the dispenser solenoid is defective, the dispenser door won’t open. To determine if the dispenser door solenoid is defective, use a multimeter to test it for continuity. In addition, check the dispenser actuator pin to ensure that it moves freely. If the dispenser door solenoid does not have continuity, or if the actuator pin does not move freely, replace the dispenser solenoid.

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Cause 13Ice Bucket Auger

When the dispenser lever is pressed, the auger motor rotates the auger. As the auger rotates, it pushes the ice toward the dispenser door and down the chute. If the auger is defective, it won’t be able to push the ice out of the dispenser. Check the auger to determine if it is broken or if it is disconnected from the auger motor. If the auger is broken, replace it.

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Cause 14Dispenser Door Motor

The dispenser door motor opens and closes the dispenser door to prevent cold air from escaping the freezer. If the dispenser door motor is defective, the dispenser door won’t open. As a result, the dispenser will not dispense ice. To determine if the motor is defective, first determine if the motor is getting power. If the motor is getting power, but it won’t run, replace it. You can use a multimeter to test the motor for continuity. If the dispenser door motor does not have continuity, replace it.

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Cause 15Ice Crusher Blade

If the ice crusher blades are jammed by ice, use warm water to melt the ice. If the ice crusher blades are bent or broken, replace them.

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Cause 16Water Inlet Valve

A refrigerator water inlet valve will direct water to a fill tube to fill the ice maker tray. If the inlet valve is obstructed, the solenoid coils on the valve are defective, or the home's water pressure is too low, the water valve will not work properly. The valve requires at least 20psi to function properly. Make sure that the water pressure to the valve is at least 20 psi. If the water pressure is sufficient, use a multimeter to test the water inlet valve for continuity. If the water inlet valve does not have continuity, replace it.

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Cause 17Control Board

A refrigerator's control board governs most of the functions of the appliance including the dispenser system. If the control board is faulty, it may stop supplying power to the entire dispenser system. If only one dispenser part is not working, test each of the dispenser components before testing the control board. It is more likely that a single part has failed. If the entire dispenser system is not working, the control board is more likely to be at fault.

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Cause 18Dispenser Funnel Guide

Dispenser Funnel Guide

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Cause 19Ice Bucket

On many refrigerators, an ice bucket will use a separate auger motor to spin an auger blade and push the ice out of the bucket and down the dispenser ice chute. If the auger motor is turning but the ice is not dispensing, the ice bucket assembly may be damaged. Inspect the ice auger and drive coupler for cracks or excessive wear. Replace the ice bucket assembly if necessary.

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