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Hotpoint Dryer Drum Not Turning

The part(s) or condition(s) listed below for the symptom Dryer drum not turning are ordered from most likely to least likely to occur. Check or test each item, starting with the items at the top of the page.

Most Frequent Causes for Dryer drum not turning

For the most accurate results, enter your model number.


Cause 1Drive Belt

The drive belt is a very long, slender belt that wraps all the way around the dryer drum, around a tension pulley, and then around the drive motor pulley. Over time, the belt can break from normal use. If the belt is broken, the dryer won’t turn. To quickly determine if the belt is broken, reach into the dryer and turn the drum by hand. If the drum spins very easily, the belt is likely broken. Next, inspect the belt to confirm that it is broken. If the belt is broken, replace it.

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Cause 2Timer

A dryer drum not turning could be caused by a faulty timer. However, this is very rarely the case. Before replacing the timer, check all the more commonly defective parts. If you determine that all of the other components are working properly, test the timer by using a multimeter and consulting the wiring diagram. If the timer is defective, replace it.

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Cause 3Drum Roller

Most dryers have two drum rollers on the rear of the drum, and some dryers have two more rollers supporting the front of the drum. The rollers must spin freely to work properly. If the drum rollers are worn out, the dryer won’t turn properly. To determine if the support rollers are worn out, remove the belt from the dryer and try turning the drum by hand. If the drum does not rotate freely, check the support rollers for wear. If one or more of the rollers are worn out, we recommend replacing all of the rollers at the same time as a preventative measure. (The roller shaft can often be reused if it is in good condition. Clean the shaft thoroughly before installing the new rollers.)

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Cause 4Blower Wheel

The dryer blower wheel is the component that circulates the air through the dryer drum. Since the drive motor that rotates the blower wheel will often drive the belt that turns the drum as well, an obstructed blower wheel could prevent the drum from turning. Inspect the blower wheel and housing for any obstruction and replace the component if necessary.

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Cause 5Idler Pulley

Inspect the idler pulley for the dryer drum belt and make sure it spins freely on the shaft. If the idler pulley is stuck, worn or damaged, we recommend replacing the drum drive belt in addition to replacing the idler pulley.

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Cause 6Control Board

A dryer's control board controls the voltage being sent to all of the appliance's electrical components. If the board is defective, it may interrupt voltage to the drive motor resulting in the drum not turning. You can inspect the board for signs of damage or a shorted component. You can also use a multimeter to test for voltage reaching the drive motor after reviewing the dryer's wiring diagram.

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Cause 7Main Control Board

A dryer's main control board controls the voltage being sent to all of the appliance's electrical components. If the board is defective, it may interrupt voltage to the drive motor resulting in the drum not turning. You can inspect the board for signs of damage or a shorted component. You can also use a multimeter to test for voltage reaching the drive motor after reviewing the dryer's wiring diagram.

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Cause 8Drum Support Roller & Axle

Most dryers have two drum rollers on the rear of the drum, and some dryers have two more rollers supporting the front of the drum. The rollers must spin freely to work properly. If the drum rollers are worn out or the axles are damaged, the dryer drum won’t turn properly. To determine if the support rollers are worn out, remove the belt from the dryer and try turning the drum by hand. If the drum does not rotate freely, check the support rollers or axles for wear. If one or more of the rollers are worn out, we recommend replacing all of the rollers at the same time as a preventative measure. (The axle can often be reused if it is in good condition. Clean the axle thoroughly before installing the new rollers.)

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Cause 9Object stuck in blower wheel

If the dryer drum is not turning, an article of clothing may have gotten past the lint screen and is caught in the blower wheel. When this happens the drive motor will either hum but won’t start or will make a lot of noise when trying to start. The blower cover will need to be removed to check for obstructions. If the blower wheel is damaged it will need to be replaced.

Cause 10Drum Assembly

If the drum does not turn even though the belt is intact and the drive motor is functioning, it’s possible the drum itself is damaged and unable to rotate properly on the rollers or glides. Inspect the drum assembly for cracks or dents and replace it necessary.

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Cause 11Drive Motor

The drive motor turns the drum and the blower wheel to exhaust the air. First, check the motor to see if it makes a humming noise. If the motor still hums, remove the belt from the motor and check the blower wheel to ensure that it is not obstructed. Next, with the belt removed, try rotating the drum by hand. If the drum does not rotate freely, determine what is causing the drum to bind. If the drum turns freely and the blower wheel is clear of obstructions, the drive motor might be defective. If you suspect the motor is at fault, replace it.

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Cause 12Maintenance Kit

A dryer maintenance kit will often include a drive belt and idler pulley, and may include rollers, a rear drum bearing, a felt seal, and other components. Since a broken drive belt, damaged idler pulley, and worn out rollers or drum bearings are the top causes of a dryer drum not turning, installing a new maintenance kit should solve the problem.

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