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JC Penney Freezer Buttons Not Working

The part(s) or condition(s) listed below for the symptom Freezer buttons not working are ordered from most likely to least likely to occur. Check or test each item, starting with the items at the top of the page.

Most Frequent Causes for Freezer buttons not working

For the most accurate results, enter your model number.


Cause 1Control Module

If the control module has power to it but the display is dead, or the buttons are not responding, the control module is likely bad and will need to be replaced.

Parts
Cause 2Control Board

The control board sends power to the freezer components. If the control board has power to it but the display is dead or the buttons are not responding, the control is likey bad and will need to be replaced.

Parts
Cause 3Temperature Control Board

When the temperature control board buttons are not responding but the freezer has power to it, the temperature control board is likely bad and will need to be replaced.

Parts
Cause 4User Control and Display Board

If the control display is lit but the buttons will not work or the display is dead, yet you've determined power is reaching the freezer, the user control and display board is likely bad and will need to be replaced.

Parts
Cause 5Power Cord

A damaged or severed power cord will be unable to provide power to the freezer. Inspect the power cord for damage. You can test the cord for power with a multimeter to determine if it is capable of providing sufficient voltage.

Parts
Cause 6Incoming Power Problem

Confirm the freezer is plugged in and there is power at the wall outlet. You can plug another small appliance into the outlet to confirm there is power. If there is no power, check the home circuit breakers or fuses. If the freezer is plugged into a circuit that has a ground fault interrupt, try resetting the outlet. Most manufacturers do not recommend using a ground fault outlet on a freezer.

Cause 7Main Control Board

The main control board sends power to the freezer components. If the control board has power to it but the display is dead or the buttons are not responding, the control board is likey bad and will need to be replaced.

Parts