The part(s) or condition(s) listed below for the symptom Freezer buttons not working are ordered from most likely to least likely to occur. Check or test each item, starting with the items at the top of the page.
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Freezer Indicator Light Is Out? Freezer TroubleshootingIf the control module has power to it but the display is dead, or the buttons are not responding, the control module is likely bad and will need to be replaced.
The control board sends power to the freezer components. If the control board has power to it but the display is dead or the buttons are not responding, the control is likey bad and will need to be replaced.
When the temperature control board buttons are not responding but the freezer has power to it, the temperature control board is likely bad and will need to be replaced.
If the control display is lit but the buttons will not work or the display is dead, yet you've determined power is reaching the freezer, the user control and display board is likely bad and will need to be replaced.
A damaged or severed power cord will be unable to provide power to the freezer. Inspect the power cord for damage. You can test the cord for power with a multimeter to determine if it is capable of providing sufficient voltage.
Confirm the freezer is plugged in and there is power at the wall outlet (another small appliance can be plugged into the outlet to confirm there is power). If there is no power, check the home circuit breakers or fuses. Although most manufacturers do not recommend using a ground fault outlet for a freezer, if the power cord is plugged into one, try resetting the outlet.
The main control board sends power to the freezer components. If the control board has power to it but the display is dead or the buttons are not responding, the control board is likey bad and will need to be replaced.
